FAQ

Can my child take a trial class?

We do not offer trial classes.  We do, however, have a specific refund policy, which provides a similar option.  You can enroll for the session, and if for some reason your child does not take to the class, you have until before the fourth class (after “trying” 3 classes) to withdraw and receive a full prorated refund, minus a $35 processing fee.

Our policy is designed like this for the specific reason that–especially with such young children–in a new environment, it often take a couple of classes for the child to get used to the new sport, the new children, the new surroundings.

 


What is your make-up policy?

We offer two free make-ups that must be approved and scheduled by the Super Soccer Stars office. We do not offer make-ups for the first or last week of season, and make-ups cannot be scheduled in classes that are sold out. You may schedule additional make-ups for a $30 fee per class. All make-ups must be scheduled and canceled a minimum of 24 hours before the class in question. If you do not alert our team about a cancellation 24 hours ahead of time, this will be considered as a “used” make-up session. Make-ups do not transfer between seasons, so be sure to contact our office ahead of time if you know you will be missing a class later in the season, as we can schedule make-ups in advance.


What is your child-to-coach ratio?

Age

# of Kids per Coach

2 – 2.5

4

2.5 – 3

4

3 – Young 4

6

Older 4 – 5

7

Kindergarten – 1st

8

2nd – 4th Grade (7 – 10 years old)

10


What is your philosophy on parent participation?

It is our philosophy that “you know your child best”. While our classes are designed as separation classes, we leave the level of participation to your discretion. We do ask, however, that your participation does not disrupt the flow of the class at any time. Therefore, we are very flexible with respect to parent or caregiver participation in our programs – especially in classes with younger children. Some children do better with a mom, dad, grandparent or nanny around, even helping them with some drills; some fare better when they are left alone.


Is there a minimum enrollment to hold the class? At what point do you cancel a class?

We are a very unique program in that in almost all cases, we will not cancel a class, even if there are only two or three children enrolled.
We do this because we have a very diverse customer base.  While many parents prefer their child to have a more social experience interacting in classes of higher enrollment with a large group of children, many parents prefer lower enrolled classes where their child can get more individual attention (and many take advantage of getting private lessons-normally priced at $95 per session-for a fraction of the cost!).


What is your rain policy?

Super Soccer Stars will make every effort to determine the status of class no later than two hours before the scheduled start time of class, based on available hourly forecasts. In most cases, drizzle or light rain do not constitute cause for cancellation. Occasionally we will cancel classes due to adverse weather conditions with short notice or while class is in progress, if the safety of the children is in question. In the event of a cancellation, our office will contact all enrolled families via email, and all weather updates are posted on the Super Soccer Stars website as they occur. If classes are cancelled by Super Soccer Stars, either a make-up class will be scheduled or credit towards a new period will be applied. If parents or caregivers elect not to attend due to conditions, no make-up or refund will be offered.


What does my child need to wear or bring to class?

Your child will receive a t-shirt with enrollment which will provided at his or her first class. He or she must wear secure sneakers (lace-up or Velcro, nothing that will slip off his or her feet) and comfortable clothes to run around in (shorts or sweatpants). We also recommend bringing a water bottle to each class.